■What amenities are provided? Toothbrush, razor, body towel, body soap, shampoo, conditioner, face towel, bath towel, various chargers, electric kettle, and hairdryer are available in the room.
■What types of rooms are available? Rooms with 1 to 4 beds are available. Concept rooms such as kids' rooms and family rooms are also available.
Rooms on the Sky Floors guarantee high floors of 46th or higher.
■Are pajamas, yukata, etc. provided? What sizes are available? Free-size roomwear is provided. (It's a button-type one-piece, not separated into top and bottom).
■Do rooms have a bathtub and a shower? All rooms come with both a bathtub and a shower.
■What kind of view can we see from the room? 【1】BAY SIDE
You can enjoy views of the Yodo River, and the Kobe area beyond, and the impressive landscape of Awaji Island in front.

【2】CITY SIDE
You can enjoy Osaka's skyscrapers with distant views of Mt. Ikoma, all landscapes of Osaka spread out in front of you.

We strive to accommodate your preferences as much as possible, so please indicate your preferences at the time of booking.
Please note that views may vary depending on the room type, and we may not always be able to accommodate your preferences. Thank you for your understanding.
■Can beds be put together? It depends on the room type. Please contact us in advance.

■What time is check-in? Check-in starts from 3:00 p.m.
* Depending on the accommodation plan, the specified time in the plan description applies.
■What time is check-out? Check-out starts from 11:00 a.m.
* Depending on the accommodation plan, the specified time in the plan description applies.
■Until what time is check-in available? Please arrive by midnight. If arriving after midnight, please contact us in advance.
■Is early check-in possible? Early check-in is available after 12:00 p.m. for ¥2000 (tax included) per hour. However, it may not be available depending on room availability. Please contact us in advance.
■Regarding check-out extension and extension of stay Late check-out is available until 2:00 p.m. for ¥2,000 (tax included) per hour. Departures after 2:00 p.m. will be charged for an additional night.
Extension of stay may not be possible depending on reservation availability.
■Is it possible for companions to check in first?Companions can check in first. Please tell the name of the reservation holder at the front desk.
Payment will be collected at the time of check-in, so please be aware of this
■Can early check-out or shortening of stay be arranged? Conditions vary depending on the plan, so please inquire directly for details.

■Is it possible for minors to stay alone? It is possible, but a consent form from a guardian is required.
Download the ""Minor Accommodation Consent Form"" (PDF). ■Can you provide information about reservation confirmation? When contacting us, please provide the reservation number. We do not accept inquiries from individuals other than the reservation holder due to privacy protection.
■Regarding inquiries https://mystays.formlets.com/art-osaka/ For inquiries, please contact
■Regarding changes, cancellations, and refunds after booking Cancellation fees vary depending on the plan, so please check your reservation information.
■Regarding benefits KAMENOI HOTEL MEMBERS（former Benefits of KAMENOI HOTEL MEMBERS (formerly Kanpo no Yado Members Card) are not applicable.
■What kinds of accommodation plans are available? We offer various plans including room only, breakfast included, two meals included, and admission to the Sora Niwa Onsen included.
For a list of rates and detailed accommodation plans, please click here.
https://www.osaka-baytower.com/en-us/rooms/
■Until when is it acceptable to change the number of guests staying? Please contact us by phone.
■Can requests be made for floor levels or room orientations? We accept requests for preferences such as floor levels and room orientations, but please note that we may not be able to accommodate them based on availability on the day of check-in.
* Please be aware that some room types may have limited availability in terms of floor levels or orientations.
■Regarding cancellation fees The details are available on the following web page.
FAQ＞How Much Is The Cancellation Fee?

■Accommodation for children If you share a bed with your children, children are limited to elementary school age and below(1 child for 1 bed).
For children of elementary school age and below, there is no accommodation fee when you share a bed.
■Are there amenities or rental items for children? Amenities are not provided in the room for children who share a bed with a adult.
■Is a bed guard available for rental? Bed guards are provided free of charge, please request at the time of reservation.
* Please note that there may be limited availability, so we may not be able to accommodate all requests.
■Is a baby cot available for rental? Baby cots are available for reservation in advance. There may be limited availability,, so we may not be able to accommodate all requests.
Baby cots are installed in the kids' room type as standard.
■Regarding children's Sora Niwa Onsen tickets Children aged 4 to elementary school age can use the Sora Niwa Onsen at a discounted price of ¥750.
Please inquire at the front desk.
■Are baby supplies (milk, baby food, diapers, etc.) available for purchase? Our hotel does not sell baby supplies.
They are available for purchase at the drugstore (Kusurikirindo) within the Bay Tower facility.
■Is a stroller available for rental? Our hotel does not rent strollers

■Please tell me about breakfast. We offer breakfast in buffet style. There may be changes to set menus.
■What kind of restaurants are available? Can I use them without a reservation? On the 2nd floor, SARAS CAFE & BRASSERIE (Western cuisine), on the 20th floor, Kappo Minato (Japanese cuisine) / RURI (Teppanyaki), and on the 51st floor, Sky Buffet 51 (Buffet).
Reservations are not required, but we recommend making them in advance as it may be fully booked, etc.
■Please tell me about dinner. Please refer to each restaurant's website.
■Are there restaurants where buffet meals are available? You can use Sky Buffet 51.
■Is it possible to have meals in the room? Room service is not available.
■Are there plans with meals included? We offer dinner-inclusive plans at each restaurant.
■Is there a place to have lunch? Lunch is available at each restaurant. (Please refer to each restaurant's website for the latest operating information.)
■What are the meal times, prices, and reservations? Please refer to each restaurant's website for details.
■Is it possible to accommodate allergies or dislikes? We can accommodate allergies or dislikes if notified in advance. Allergy sheets are provided at check-in for guests to fill out.

[Note]
We confirm ingredient usage based on information from manufacturers.
However, due to the use of the same kitchen and cooking/cleaning equipment as other menus, there is a possibility of trace amounts of allergens being mixed in during the cooking process.
Due to the above reasons, the dishes we provide are not completely allergy-friendly. Please understand this beforehand.
Additionally, in cases of severe symptoms, we may regrettably have to decline service for the safety of our guests.
Please review the above information before placing your order and make your final decision accordingly.
■How can a meal be added to plans initially without meal reservation? Please inquire about availability and menu options at each restaurant.
■About children's meals Kappo Minato
Dinner: We offer the "Warabe Gozen" for children.

Sky Buffet 51
Breakfast: Children aged 5 to elementary school age can enjoy breakfast for ¥1,700. Children aged 4 and under are free.
Dinner: Please inquire about the price.

■Regarding operating Hours 11:00 a.m. to 11:00 p.m. (Last admission at 10:00 p.m.)
Morning bath: 6:00 a.m. to 9:30 a.m. (Last admission at 8:30 a.m.)
* Morning baths are available for bath use only. Unfortunately, please note that there may be bathtubs that cannot be used on certain days.
* We will be closed on the day of the closing date and the following day.
* As of March 2024. Please check the latest operating hours on the Sora Niwa Onsen website.
■Can I enter Sora Niwa Onsen before check-in? If so, how can I do it? You can use Sora Niwa Onsen before check-in.
Customers with plans including Sora Niwa Onsen will be provided with tickets at the hotel front desk.
For additional purchases, we will provide you with a discount voucher at the hotel front desk, so please feel free to ask at the front desk.
■Should I bring towels with me to the onsen? Towels, amenities, and Yukata are available at Sora Niwa Onsen, therefore feel free to walk in.
Please note that food and beverage charges at Sora Niwa Onsen, as well as bathing tax, should be paid at the reception of the onsen.
■Directions to Sora Niwa Onsen Please exit through the 2nd-floor entrance and take on your right, the entrance of Sora Niwa Onsen is approximately 200 meters ahead.
■Can I pay for discounted tickets exclusive to hotel guests at the front desk? Discount tickets are available for only Hotel Guests at the front desk however, payment will be made at the reception of Sora Niwa Onsen.
Exclusive discount tickets for Sora Niwa Onsen will be provided at the hotel front desk, but payment should be made at Sora Niwa Onsen.
■About private baths and stone sauna at Sora Niwa Onsen Please make reservations for private baths directly at Sora Niwa Onsen.
Additionally, fees for the rock baths are also payable at Sora Niwa Onsen.
■Do I need an umbrella in case of rain from the hotel to Sora Niwa Onsen? From the 2nd-floor entrance, there is a continuous roof, so an umbrella is not necessary.
■Can I wear slippers from the hotel to Sora Niwa Onsen? Since you need to step outside once, please wear outdoor clothing and shoes.
■About bathing tax Bathing tax is imposed by the Osaka City on users of Hot Spring baths. It applies to adults with bathing fees of ¥1,501 or more (morning bath fees and elementary school children and below are exempt).
* Please settle the bathing tax at Sora Niwa Onsen.

■Can I leave my luggage before check-in or after check-out? We offer complimentary luggage storage before check-in and after check-out.
Additionally, there are self-lockers available free of charge on the 1st floor for your convenience.
■Can I send luggage to the hotel in advance? You can send luggage to the hotel, and we will store it until your check-in date.

[Recipient Information]
Art Hotel Osaka Bay Tower
1-2-1 Benten Minato-ku,
Osaka-shi, Osaka-fu 552-0007
Japan
TEL：+81-6-6577-1111

[Note]
* Please include the ""Reservation Holder's Full Name"" and ""Check-in Date"" in the sender's information.
* Please write the full name in English.
* Please refrain from sending perishables, fragile items, or valuables.
* Please arrange for shipping with prepayment.
■Can I send parcels from the hotel? We can arrange parcel delivery through Yamato Transport.
You can choose prepayment, payment on delivery, multiple shipments, etc. Please inquire at the front desk.
■Regarding storage of valuables We provide safty boxes in each room for your use during your stay.

■You can use・Cash
・Credit Card(Visa、Master、JCB、AMEX、UnionPay)
・electronic money options (PayPay, iD only)

for the payment of the accommodation fee.
■Are gift vouchers or certificates available?VJA Gift Card (formerly VISA Gift Card), JCB Gift Card, JTB Nice Gift, and UC Gift Card are accepted.
■Is it possible to issue receipts? For direct settlement at the hotel (cash or credit), we will issue a receipt with details or a handwritten receipt.
Please inform us of your desired recipient name during check-in.
You will receive your receipt/invoice upon check-out.

■About the on-site communal bath There is no communal bath within the hotel.
Please use Sora Niwa Onsen (requires a charge).
■About the laundry facilities There is a coin laundry located on the first basement floor.
■Is there a microwave available? A microwave is available in the coin laundry on the first basement floor.
■Are there smoking areas available? We have a smoking room located next to the front desk on the 1st floor.
■Can you provide the location and operating hours of the front desk? The front desk is located on the 1st floor and is open 24 hours.

■Regarding birthdays, anniversaries, etc. There are some services available though it may require a fee. Please inquire for details. Room decoration services are not provided, unfortunately.
■What rental items are available? We offer irons, electric stands, trouser presses, hair irons, bed guards, baby baths, milk heaters, baby soap, bottle cleansers, children's stepping stools, wet wipes, diaper bins, and bedwetting sheets.
* Please note that there may be limited availability, so we may not be able to accommodate all requests.
■Can I charge my mobile phone? Chargers are available in the rooms.
■Can you arrange for taxis? You can use the taxi phone located at the concierge desk on the right side facing the front desk.
Additionally, we can check the availability of taxis and provide assistance at the front desk.
Please note that there may be instances where taxi services are unavailable.
■Are there wheelchairs available for rent, do I need a reservation beforehand? Wheelchairs are available for rent. Due to limited availability, we recommend making reservations in advance. Wheelchair usage is available only in the hotel.
■Can you arrange for rental cars? We do not handle rental car arrangements.
■Are umbrellas available for rent or sale? Umbrellas are available at the front desk. Please note that quantities are limited.
■Do you provide newspapers? Newspapers are not provided. However, there is a convenience store located in front of the 2nd-floor entrance where you can purchase newspapers.

■Regarding parking The underground parking lot of the complex facility Osaka Bay Tower (Paraca Osaka Bay Tower Parking) is available for use. We have 800 parking spaces available.
Area C is the closest area to the hotel, but you can park anywhere at the underground parking lot.
Guests staying at the hotel can use the parking lot at the following rates
¥1,500 for 24 hours from the time you parked (Parking tickets are sold at the front desk for hotel guests).
If it exceeds 24 hours, additional fees need to be paid upon leaving or purchasing additional parking tickets.
■Is parking reservation possible? Parking reservations are not available.
■Directions to access ・If you are using an airplane
From Kansai International Airport, it takes about 1 hour by train.
From Osaka Itami Airport, it takes about 50 minutes by train.

・If you are using a train
From JR Shin-Osaka Station, take JRKyotoline for about 4 minutes and transfer to the Osaka Loop Line towards inner directionat JR Osaka Station. it takes about 8 minutes to Bentencho Station.
Our hotel is adjacent to Bentencho Station.

・If you are using a car
▴From Route 17 Nishiosaka Line Bentencho Exit, it's about 200 meters (1 minute) Bentencho Exit →Bentencho Station Front →Hotel
▴From Route 16 Osaka Port Line Kyujo Exit, it's about 1.8 kilometers (5 minutes). Kyujo Exit→Bentencho Station Front to right→Hotel
▴From Route 16 Osaka Port Line Namiyoke Exit, it's about 300 meters (2 minutes). Namiyoke Exit→Tatsumibashi (U-turn)→Bentencho Station Front to right→Hotel
■Is parking available before check-in or after check-out? Parking is available both before check-in and after check-out.
We sell parking tickets for 24 hours at 1,500yen at the front desk.
■Is there a shuttle bus between the hotel and the airport? How do I access the hotel from the airport? There is no free shuttle bus service between the airport and the hotel.
Please take the train or a public bus from the airport to the hotel.
For more information, please check the official websites of each public transport provider. ■Is there a bicycle parking lot available? We have parking lots for both bicycles and motorcycles.
Bicycle: ¥150 for 24 hours
Motorcycle: ¥200 for 12 hours
* The first 3 hours are free.
■Is there a shuttle bus service available? There is no shuttle bus service. ■Are there any nearby highways? Where is the nearest exit? The nearest highway is the Route 17 Nishi-Osaka Line, approximately 200 meters from the Bentencho Exit. (Approximately 1 minute)
■How can I get there from the nearest station? From JR Osaka Loop Line: Get out from the north gate at Bentencho Station, it is directly connected to the hotel via the 2nd-floor walkway.
From Osaka Metro Chuo Line: the hotel is directly connected to Exit 2-A of Bentencho Station.

■Are there any convenience stores or supermarkets nearby? Convenience Store: There is a FamilyMart located in front of the 2nd-floor entrance.
Supermarket: There is a Lopia located on the 1st floor of Osaka Bay Tower.
■Can you tell me about nearby tourist spots? Osaka Aquarium Kaiyukan (approximately 15 minutes by Osaka Metro from the hotel), Universal Studios Japan (approximately 15 minutes by JR from the hotel), and Umeda, Namba, and Tennoji are also approximately 15 minutes away by train.
■Are there any ATMs nearby? There is an ATM located inside the FamilyMart in front of the 2nd-floor entrance.
■Are there any pharmacies nearby? There is a Kusuri Kirindo located on the 1st floor of Osaka Bay Tower.

■About Universal Studios Pass Only 1-day tickets are available for purchase. (We do not handle Express Passes, 2-day passes, birthday discount passes, etc.)
■About Tickets Available for Purchase at the Hotel We sell admission tickets for the USJ tickets, and Osaka Aquarium tickets.
■Are there any lockers available? Lockers for hotel guests are available free of charge on the 1st floor.
* There are no coin lockers inside the facility.
■Can I use the hotel's indoor wear and slippers outside of the room? There are no indoor wears provided. Slippers and room wear are for in-room use only.
■About Temporary Closure or Changes in Operating Hours The front desk is available 24 hours a day.
Please check the hotel's website for any changes in operating hours for restaurants and the Soraniwa Onsen.
■Is there handicap accessibility? Accessible rooms are available with handicap accessible specifications.
■Can you please provide the address? Art Hotel Osaka Bay Tower
1-2-1 Benten Minato-ku,
Osaka-shi, Osaka-fu 552-0007
Japan
TEL：+81-6-6577-1111
■Are pets allowed to stay? We regret to inform you that we do not allow pets to accompany guests during their stay.
However, guide dogs, hearing dogs, and assistance dogs are permitted. Please contact us in advance.