We guarantee that the hotel rates shown on MYSTAY HOTEL MANAGEMENT’s official website are the best available prices?lower than can be found via any other website.
Discrepancy with our “best-price guarantee”:
If, within 3 hours of making a booking on MyStays’ official site, you find the same accommodations with the same conditions available through a third-party website at a lower price, please let us know within 24 hours after your booking. Once we have confirmed that this is indeed the case, we will offer a 10% lower rate than that offered on the site you have shown us.
How to communicate a price discrepancy
Within 24 hours after making a reservation on our official site, apply by using the form provided via the link here.
What you need when applying
- □ A document showing your reservation number to verify your reservation on MYSTAYS’ official site
- □ An attached printout or screen capture of the other site showing the lower price
- □ Do not cancel your reservation.と
- □ The indicated accommodation must meet the same conditions, as outlined below
Note: For the guarantee to apply, you must contact us at least 24 hours prior to your check-in.
Please be sure to write your subject as "Best-Price Guarantee" & all information needed.
- The same hotel
- The same plan (privileges, amenities, additional services, etc.)
- The rates should both be inclusive of consumption taxes and any service charges
- The same type and grade of room
- The same number of people using the accommodation (including adults, children and infants)
- The same accommodation date (arrival date, departure date)
- The same check-in and check-out times
- The same payment method (payable in cash on location, prepayment, etc.)
- Cancellation conditions (pre-cancellation, non-cancellation, non-changeable, etc.)
Rates that are not applicable
- Rates that are not available to the general public, such as special rates for corporate agreements, welfare programs, specified organizations, etc.
- Rates that hotels cannot match, such as those on package tours sold by travel agencies
- Rates from internet auctions, joint purchases, etc.
- Rates shown in foreign currencies that fluctuate with exchange rates/li>
- Travel agency campaign offerings (such as through point or coupon offerings, or sponsored plans)
- Rates not available when reserving via a website, such as when reservations are only accepted by telephone
- Rates on packages that include items other than lodging, such as the use of other non-hotel facilities or means of transportation
- The comparison rate must be found within three hours after making a reservation on our official site.
- You must apply for our price guarantee within 24 hours of making a reservation on our official site and by the day before your check-in date.
- Best prices shown on our official site are inclusive of consumption tax and service charges. When you apply, be sure to send a copy of the screen showing rates that are also inclusive of consumption tax and service charges.
- For any rates in foreign currencies, please be sure to send us a copy of the screen showing the rate in Japanese yen.
- Applications not including the necessary items and attachments may be declared invalid.
- Please be aware that the terms and conditions of our Best-Price Guarantee are subject to change without notice.